ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.
Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit www.promedicaseniorcare.org.
ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.
The Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As the Receptionist, you are a member of the Administrative Team. The Business Office Manager is the coordinator of this team.
- Courteously greeting visitors and directing visitors appropriately.
- Operating switchboard and training others for relief purposes.
- Efficiently processing incoming and outgoing calls.
- Filing and copying documents as needed.
- Typing correspondence, written communication and reports from hard copy as needed.
In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.
High School Diploma or GED.
Proficient PC skills. Working knowledge of copier, fax machine, and printers. Ability to operate switchboard, previous experience with multi-line system. Excellent communication skills. Demonstrated ability to interact with a range of people in an open, friendly, customer-oriented manner. Ability to work independently.
Greet everyone entering front door and exiting front door, make sure everyone signs in and out in the book. Make sure everyone has a visitors pass with the days date on it. Example: Good morning, Afternoon or Evening have a nice visit, / Good bye have a good evening (if bad weather tell them to be careful)
COVID ? 19: Make sure everyone signs in on questionnaire, take temp. Extend offer to be tested for COVID with Rapid test. Ask if they have COVID vaccine and / or boosted.
No Food Delivery workers should be allowed past the double doors (NO food delivery to a residents room)
Attend to personal affairs before or after work, no personal visitors as in friends to hang out at front desk.
Face Sheets: Admission gives the receptionist a hand written face sheet, the reception will then enter the information in PCC, all information must be correct, HRD explained that you should double check by making with a red pen, that way if you need to stop to help family, answer the phone or page, you will know where you left off.
Monitoring the camera screen for Front Entrance 2 views, Back door entrance, Patio. Rossville is a non-smoking facility.
Wander guard/Exit Seeker binder/book. Any resident with a wander guard that comes into the lobby will cause the alarm to sound. Receptionist will need to ask patient to step away front the door and notified nurse supervisor.
Receptionist must print out patient list each day to have up-dated information.
Administrative - Clerical
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